For several years, workplace conversations have been dominated by one question: how often should people be in the office? As organisations look ahead to 2027, that question feels too narrow.
The bigger challenge is how to create workplaces that keep delivering value as work, technology, employee expectations and property economics change at the same time.
Employees still expect more from the office. They want choice, technology that works, places to focus and collaborate, and an environment that makes the commute worthwhile. At the same time, businesses need more performance from every square metre and greater value from every dollar invested.
These expectations are closely connected. A workplace that supports people well is better placed to support the wider business.
The organisations seeing the greatest value from their workplace are treating property, people and performance as connected decisions. They are using workplace strategy to create environments that support business goals, enable their teams to work effectively and deliver long-term value.
This year’s Workplace Insights Report explores how those conversations are evolving. Drawing on research with Australian business leaders and office workers, it looks beyond attendance to examine workplace performance, employee experience, AI, property decisions and the factors shaping future workplace strategy.
The findings reinforce that there is no single formula for a successful workplace. Every organisation has different priorities, constraints and ways of working. What remains consistent is the need to make workplace decisions based on evidence, business objectives and a clear understanding of the people who use the space every day.